Return & Refund Policy

Any IPTV Box you purchase must be returned in the exact same condition it was received in. This means it must include everything that came in the box, including all plastic sleeves, wire ties, manuals, paper inserts, packaging materials, and the box itself.

If the box or any of the original contents are missing, damaged, or show signs of use beyond unboxing, we reserve the right to refuse the return or withhold a refund.

Subscription plans are non-refundable once the service has been used. If any part of the purchased period is used — even a single day of a year-long plan — you are not eligible for a refund for the time used.

For example, if you purchase a 12-month plan and activate the service, you will not be refunded for the month(s) used. Refund requests on unused subscriptions are handled on a case-by-case basis and may only be issued before the account is activated.

To request a return or ask a refund question, contact us on WhatsApp with your order details. We will confirm whether the item or service is eligible and send you next steps.